Shipping Policy

Last updated: October 27, 2026

1. Delivery Coverage

Solviroso delivers to supported United States addresses. Available services are displayed after you enter your destination at checkout.

The store is operated by Shaanxi Qintong Miningming Technology Co., Ltd.

2. Preparation Before Dispatch

Orders are normally prepared within 1–3 business days after payment confirmation.

Preparation and transit are separate periods. Any longer lead time for a particular garment, including a personalized item where offered, must be disclosed before purchase.

Business days exclude weekends and public holidays observed by the relevant fulfillment facility.

3. Standard Transit Estimates

Estimated standard transit is 7–12 business days after dispatch to supported United States addresses.

Including normal processing, allow approximately 8–15 business days overall.

Delivery can be affected by customs, holidays, severe weather, and carrier disruptions. These estimates do not guarantee arrival on a particular day.

4. Christmas and Event Planning

Please allow sufficient time when purchasing for Christmas, a party, travel, or a scheduled photograph.

Unless an express arrival commitment is provided for your order, a seasonal product name or image does not guarantee delivery before the holiday.

If we cannot meet a promised dispatch period, the delay procedure below applies.

5. Shipping Charges

For eligible United States delivery addresses:

The qualifying amount is calculated at checkout. Review shipping charges and discounts before completing payment.

Free standard shipping does not include an upgrade to another service. Any additional service offered is charged at the displayed checkout rate.

Our 180-day free return program is separate from outbound shipping and is governed by the Return Policy.

6. Fulfillment and Address Restrictions

Orders may be dispatched through our own or partner facilities according to inventory and destination. A United States return facility does not establish that all orders ship from the United States.

International shipments may undergo customs processing and transfer between providers.

Availability for Alaska, Hawaii, United States territories, PO Boxes, and military addresses depends on the services offered at checkout. Contact us before ordering if no option appears for your address.

7. Tracking and Split Shipments

Shipment confirmation and tracking information are emailed after dispatch.

Tracking may take time to update after label creation or a carrier transfer. Where items are shipped separately, tracking details may be issued for each parcel.

We will not impose an additional shipping charge after purchase without your agreement.

8. Addresses, Taxes, and Import Charges

Check your delivery address before ordering. Contact us immediately if a correction is needed.

We will explain whether a change remains possible and disclose any proposed carrier redirection or reshipping cost before proceeding. Such costs do not apply to an error caused by us.

Taxes and import charges collected by the store appear before payment. Any arrangement involving additional customer-paid import charges must be disclosed before purchase.

9. Dispatch Delays and Unavailable Items

If we cannot dispatch within the promised period, we will notify you and provide the legally required choice to accept a revised dispatch date or cancel for a refund.

If an item cannot be supplied, the affected item will be canceled and refunded. A different style or size will not be substituted without your agreement.

10. Delivery Problems

Contact service@solviroso.com if tracking is stalled, the parcel appears lost, or delivery is recorded but you have not received it.

We will investigate with the relevant provider. A “delivered” scan alone does not automatically resolve a non-receipt complaint.

An appropriate replacement, refund, or other agreed solution will be arranged according to the circumstances and applicable rights.

11. Shipping Assistance

Shaanxi Qintong Miningming Technology Co., Ltd., operating as Solviroso

Registered address:
G209, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.

Email: service@solviroso.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.