FAQ
Last updated: October 27, 2026
What does Solviroso sell?
Solviroso is an online store specializing in Christmas-inspired clothing. Each listing identifies the garment, available options, and what is included.
How should I choose my size?
Check the size information for the particular style. Do not assume the same size will fit identically across different garments.
Where garment measurements are provided, compare them with similar clothing you already own. Consider the intended fit and whether you plan to wear additional layers underneath.
If measurements or fit information are unclear, email service@solviroso.com before ordering.
Are your garments suitable for children?
Check the intended wearer, size range, and warnings on the specific listing. Do not assume a garment is suitable for children simply because it has a Christmas design.
A matching appearance does not mean that every size or version has the same construction or intended use.
Are all items made from the same fabric?
No. Fabric composition and care requirements depend on the item. Refer to the listing and the garment’s care label.
If you have a material sensitivity, contact us before purchasing. Do not assume an item is hypoallergenic or carries a particular textile certification unless this is expressly supported.
Will the color look exactly like the photograph?
Lighting, photography, and screen settings can affect how a color appears. However, this does not permit us to supply an item materially different from the advertised product.
Are accessories included?
Only the garments and quantities expressly identified in the listing are included. Jewelry, shoes, decorative props, and other styling items are excluded unless stated otherwise.
How long does processing take?
Orders are normally prepared within 1–3 business days after payment confirmation. Any different preparation period for a particular item will be disclosed before purchase.
What is the estimated delivery time?
Standard transit to supported United States addresses is estimated at 7–12 business days after dispatch.
Including normal processing, allow approximately 8–15 business days overall. Holidays, customs processing, and carrier disruptions may affect arrival.
Will my order arrive before Christmas?
We do not guarantee delivery before Christmas, a party, or another event unless an express commitment is provided for your order.
Please order with sufficient time for processing and transit. A delivery estimate should not be treated as an event-date guarantee.
How much is shipping?
For eligible United States orders, standard shipping is US$5.99 below US$35.00 and free at US$35.00 or more.
Eligibility is based on the qualifying order value calculated at checkout. The final charge is displayed before payment.
Can I change a size or cancel my order?
Email us promptly. We will check whether the order can still be changed or stopped.
Changes are not confirmed until we reply. Successfully canceled orders incur no cancellation fee. If dispatch has already occurred, the return process may apply.
Can I return Christmas clothing after the holiday?
An item is not excluded solely because Christmas has passed. Eligible return requests may be made within 180 calendar days after delivery.
For a change-of-mind return, the garment must remain unworn, unwashed, clean, complete, and in its original condition. Wearing an outfit for a celebration or photograph and then returning it for a change of mind is not covered.
Clearly disclosed personalized, custom-made, and Final Sale items are excluded from voluntary change-of-mind returns. Rights concerning defective or incorrectly supplied goods remain unaffected.
Is return shipping free?
For approved eligible returns from United States delivery addresses, we provide a prepaid label to our designated United States return facility. No return shipping or restocking fee applies.
Contact us first, then hand the parcel to the designated carrier within 30 calendar days after label issuance. Tell us if you need assistance meeting that period.
When will a refund be issued?
Approved refunds are sent to the original payment method within 5–10 business days after approval, following inspection where a return is required. Your payment provider may take additional time to display the credit.
Who is responsible for the store?
Operator: Shaanxi Qintong Miningming Technology Co., Ltd.
Registered address:
G209, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.
Email: service@solviroso.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.