Return Policy
Last updated: October 27, 2026
1. Our 180-Day Return Window
Solviroso offers eligible returns requested within 180 calendar days after delivery.
This policy is provided by Shaanxi Qintong Miningming Technology Co., Ltd. It does not reduce mandatory rights relating to defective, unsafe, incorrectly supplied, or materially misdescribed goods.
2. Clothing Condition
For a change-of-mind return, garments must be:
- Unworn and unwashed.
- Clean and free from customer-caused damage, stains, or odors.
- Complete, including supplied accessories.
- In their original condition, with original tags attached where supplied.
- Returned with original product packaging where reasonably available.
A brief indoor try-on to assess fit is permitted, provided the item remains in the condition described above.
Opening the delivery carton does not itself prevent a return. Wearing clothing for a celebration, photograph, or other occasion is not an eligible change-of-mind use.
3. Seasonal Items and Exceptions
Christmas clothing is not automatically excluded simply because the holiday has passed.
Personalized or custom-made items and products clearly marked “Final Sale” before purchase are excluded from voluntary change-of-mind returns.
These exclusions and condition requirements do not remove rights concerning product defects or seller errors.
4. Starting Your Return
Email service@solviroso.com with your order number, the garment and size concerned, and the reason for the request.
For a damaged, incorrect, or materially misdescribed item, photographs can assist our review. If photographs are unavailable, explain the circumstances so we can discuss another reasonable assessment method.
We will provide eligibility information and return instructions.
5. Free United States Return Shipping
For eligible approved returns from United States delivery addresses, we provide a prepaid return shipping label to our designated facility in the United States.
No return postage fee or restocking fee applies.
Use the supplied label and hand the parcel to the designated carrier within 30 calendar days after the label is issued. Contact us if you require assistance meeting that period.
If you prefer another return method, obtain our agreement on the arrangement and any reimbursement before paying postage.
Do not send returns to our registered address in China. It is not the customer return destination.
6. Defects, Damage, and Wrong Items
Contact us promptly if a garment arrives damaged, defective, incorrect, or materially different from its description.
We will assess an appropriate replacement, refund, or other remedy at no additional cost. If a return is required, we will provide a suitable prepaid arrangement.
Keep the item and packaging where reasonably possible during assessment. The absence of an outer shipping carton does not automatically invalidate a legitimate claim.
7. Refund Decisions and Payment
Where a return is required, we inspect the item and notify you of the outcome. Any proposed deduction or refusal will be explained.
Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.
For a change-of-mind return, original outbound delivery charges are generally not refunded unless required by law. For a confirmed seller error or defective item, applicable shipping charges are included in the remedy as required.
We do not replace a monetary refund with store credit without your agreement.
8. Exchanges and Cancellations
Contact us to discuss another size or style before returning an item. Exchanges depend on availability; an eligible refund and separate purchase may be necessary.
Cancellation requests should be sent immediately. If the order can still be stopped before dispatch, no cancellation fee applies. If already shipped, the return process may apply, subject to statutory rights.
9. Operator and Return Support
Solviroso is operated by Shaanxi Qintong Miningming Technology Co., Ltd.
Registered address:
G209, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.
Return destination country: United States
Email: service@solviroso.com
Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.