Contact Us

Last updated: October 27, 2026

Questions Before or After Your Order

Contact Solviroso for assistance with clothing details, sizing information, order updates, delivery concerns, or returns.

Customer support email: service@solviroso.com

Service hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8), excluding public holidays.

You may email us at any time. Messages received outside service hours will be reviewed during a subsequent working period.

Product and Sizing Questions

Include the product name or link and explain what you would like to know. For sizing assistance, relevant garment measurements or your preferred fit can help us answer.

Please do not send photographs of identity documents or other sensitive information for a routine sizing inquiry.

Existing Orders

Provide your order number and the email address entered at checkout. If your inquiry concerns a particular item, identify the style, size, and quantity.

For damage, a wrong item, or a product that differs materially from its description, photographs may help us review the problem. If you cannot provide them, let us know so we can consider another reasonable assessment method.

Do not email complete payment card details, security codes, or account passwords.

Return Requests

Contact us before posting a return. Eligible approved returns are directed to a facility in the United States, and we will provide the relevant prepaid label and instructions.

Business Information

Solviroso is operated by Shaanxi Qintong Miningming Technology Co., Ltd.

Registered address:
G209, Room 412, Unit 2, Building 6, Phase II, Airport New City Linkong Industrial Park, Xixian New Area, Shaanxi, China.

The registered address is not our United States return facility. Please do not send merchandise there without written authorization.